We accept returns within 30 days of purchase. To start the return process please email us at sales@bytecart.com

All returns are subject to inspection and must meet the following requirements:

1. Products must be returned with all the original manufacturer’s packaging and box contents, undamaged and unmarked. This includes box inserts, accessories, and warranty card.
2. UPC codes must not be cut from the packaging.
3. All products must be mailed inside an outer box/container and adequately protected from damage during transit.
4. All free gifts must be returned with the main item. In the event that these free gifts are not returned, the value of those items will be deducted from your refund.

Once the item is returned to us and passes inspection, you will receive an email notification that your return has been processed. Any refund will be issued within 3 to 5 business days. Please allow 7 to 10 days for a refund to show in your account or on your credit card. Bytecart reserves the right to refuse returns, refunds and/or charge a restocking fee for any product that does not comply with the information found in this return policy.

Is your item damaged?

If there is a quality issue, product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email or call on our customer care number stating the details of your concern. While sending the details, please ensure to share the following details

a) order number,

b) the item name/s,

c) picture of the product in respect of which the concern has been raised and

d) description of the problem.

e) in case of concerns on leakage or missing items consumers has to attach unboxing videos 

Please note, any such concern be shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavor to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.

What cannot be returned?
All Final Sale merchandise cannot be returned.

 

We can be contacted at sales@bytecart.com. In case your concern was found to be bonafide, we shall send you a return shipping label, as well as instructions on how and where to send your package. Any product which is sent without receiving the return shipping label and instructions from us, shall not be accepted, or entertained.
Once the return package sent by you has been received by us, we shall acknowledge the same. Post receipt of the return package we shall carry out physical inspection of the said product and on conclusion of the inspection if the concern raised by you was found to be bonafide, Refund will be processed to the original mode of payment within 5-10 working days. Terms and conditions apply. Please note that there shall be no refund in cash.

If you have not received the delivery of your order but have received an intimation by email and/or SMS that your order has been delivered, you may please send us an email or call our customer care number within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into and after ascertaining the genuineness of the concern, our team shall deal with the same appropriately.